We are hiring a client success representative at Leadsurance to assist our client success manager. You will be working alongside a team of client success representatives working to support our clients in a timely and efficient manner. You will have clear support goals and report to the client success manager who sets goals with you.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.
Perks and Pay
- Competitive Salary
- Performance bonuses for upsales and cross-sales
- Recurring Commissions on Referral Signups
- Work remotely from anywhere