Why implement chatbots in the insurance industry?

Our insurance chatbot is providing first-class customer service and generating insurance leads on autopilot.

Watch the video to see how our chatbot will get your more leads

Engage Every Visitor · Offer Instant Quoting · Provide Support 24/7 · Get Realtime Lead Alerts

We train our AI Driven Chatbots on your specific business requirements to assist customers and capture more leads in any industry.
Beyond Insurance

Our Chatbots are now available in any industry

We now offer our custom built chatbots in all industries


Monitor & Engage
Help & Convert

As the world becomes more and more digital, policyholder and consumer expectations change.

They now shop insurance online comparing quotes before speaking to an agent and even self-service their policies online.
If an agent isn’t available to offer a quote or service a claim, the customer simply finds another agency.

Consumer and policyholder expectations for 24/7 self-service continues to grow. Additionally, they won’t use dated tech like web forms and are shifting from phone calls to mobile apps and messaging.

So, what do consumers and policyholders want?

Introducing Our Insurance Chatbot

Modern Customer Needs

In 2020 and beyond, policyholders and consumers want:

  • Engagement from your brand
  • Immediate gratification
  • Personalized service
  • Self service options available 24/7
  • A mobile optimized experience

And they want it on the platforms they prefer at the times they prefer to use them. Our chatbot integrates with your website and Facebook plus it works great on every type of device.

Meet Our Insurance Chatbots

Leadsurance’s Chatbot for Insurance Agencies

Our insurance chatbot will empower your agency by:

  • Monitoring your website 24/7
  • Engaging site visitors
  • Segmenting prospects from customers
  • Offering quotes
  • Capturing leads
  • Assisting policyholders
  • Providing cohesive branding
  • Offering a mobile optimized messaging experience
The leadsurance insurance chatbot for independent insurance agencies

Empowering Policyholders & Agents

With insurance chatbots leveraging powerful AI + automation, both policyholders and agents will save time while having a better experience working together.

  • Automate monotonous tasks
  • Cut hiring costs
  • Brand your bot’s appearance and messaging
  • Personalize your customer’s experience
  • Provide 24/7 assistance

Innovating your agency’s approach to marketing and customer service can build stronger relationships between providers and policyholders resulting in loyalty and advocacy for your business.

Meeting These Needs

Insurance agents and agencies will be faced with the following problems:

  • Being available to service customers 24/7
  • Controlling hiring costs
  • Personalizing their services
  • Providing customers with expected technology
  • Generating new leads

Agents already wear many hats and spend much of their time serving clients. Being available 24/7 and personalizing every quote seems impossible.

Insurance agents need an insurance chatbot to save time serving customers

All The Features You Need. 24/7.

Imagine having an employee that greeted every single visitor to your website 24/7 and offered them assistance with sales or customer service.

With our chatbot, you don’t have to imagine.


Benefits of Chatbots in Insurance

There are too many benefits of insurance chatbots to list here, but the main benefits are:

Customer Service

Accessible 24/7
Mobile optimized
Simplifies communication

Costs and Resources

Reduce staffing costs
Save time spent serving customers
Free up more time with automation

Marketing and Sales

Streamline branding and messaging
Build relationships and advocacy
Increase reviews and inbound leads

Insurance Chatbot Use Cases

There are many use cases for implementing chatbots in the insurance industry. Below are the insurance chatbot use cases that our bot handles.

  • Engage every visitor on your website, increasing conversions
  • Quickly compare personalized quotes from multiple carriers
  • Collect data to submit claims for policyholders
  • Assist a user navigating your website
  • Help collect customer feedback
  • Encourage positive reviews online
  • Provide a contact channel prior to a negative review
  • Send notifications to agents to follow up with leads
  • Integrate over a dozen insurance quoting engines and CRMs

Insurance Chatbot Examples

Below are some insurance chatbot examples that have been implemented.

  • “Kate” by Geico is a digital assistant answering basic policy and billing questions for Geico’s mobile app users.
  • “ABIe” by Allstate helps insurance agents learn to sell commercial insurance products handling 25,000 queries per month.
  • Next Insurance’s Facebook messenger bot helps shoppers with the insurance policy buying process.
  • Insurify also built a Facebook messenger bot that compares auto quotes from multiple carriers.
  • Leadsurance is building custom insurance chatbots for independent agents and agencies across the U.S. to better serve their policyholders while generating more leads.

Many banks, insurers, media companies, e-commerce companies, airlines, hotel chains, retailers, health care providers, government entities and restaurant chains have used chatbots to answer simple questions, increase customer engagement, for promotion, and to offer additional ways to order from them.

In the press

“My quest for insurance policy renewal would have been a much more pleasant experience if I had encountered an insurance agent that used Leadsurance to build its online presence.”

Ric Manning, Technology Editor
Courrier Journal, Gannett newspaper, Gizmo Column